Customer service

• Users: New Oracle support portal a 'fiasco'

  A number of Oracle users are infuriated by reported access and performance issues with the vendor's new My Oracle Support portal, which superseded the long-standing Metalink site on Nov. 6.

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  Why wait? Internode offers customer Web access to call centre queue stats

  Internode has launched a Web-based service that provides its customers with real-time access to telephone call wait times for all its service departments. The service is designed to make it easier for Internode’s customers to reduce their potential w...

• Top 5 customer retention strategies for marketers

  It used to be that customer retention lay solidly within two areas of any business: manufacturing and customer service or support. It was up to the manufacturing process to ensure a quality product that would invoke a certain amount of brand loyalty ...

Whitepapers about customer service

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  Secure Mobility Boosts Productivity by 40% at Chio Lim Stone Forrest (CLSF)

  As one of the largest accounting and business advisory groups in Singapore, CLSF aspired to reduce customer service turnaround time and improve competitiveness by empowering 85% of its work force with on the go productivity. Read how secure mobility helped CLSF reached their goals and increase productivity by 40%.

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  Maximize How You Individualize

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  What’s the Hype with Gamification?

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  Top 52 Customer Service Mobile Apps